This is the first time I've felt compelled to write a review. The service and professionalism of Willamette Artisans was spectacular! I came in with some ideas for an engagement ring and wedding band and the staff was eager to help and shared my excitement about the project. The final product exceeded my expectations and was well within the budget I gave them. My partner loves the ring and I'm grateful to have gotten to be a part of its developement. Thank you Willamette Artisans!
The woman who helped us was wonderful, very informative and didn't try to upsell us too hard. They took our old ring and made a beautiful new one that was exactly what we wanted. The only reason it's 4 instead of 5 stars is that they pushed back the pick up time 3 or 4 times and we had wait around in the shop for 45 minutes for it to be completed. But we were very happy with the end result.
I rarely write reviews but I have had such a wonderful experience here so far that I couldn't help but to share. I recently was looking for a Jeweler that would repair and appraise a ring that my husband had designed for me. It was a unique brown/red diamond in a pear shape, rose cut, so I wanted to take it somewhere where they were just as excited and valued unique stones as I did. I really didn't know where to take it so I called around to a few other jeweler's to get price quotes and just feel out the customer service. With that said, none of the other jeweler's were as kind, helpful, or as passionate as the help I received just over the phone at Willamette Artisans. They gave me more information than I even knew to ask for. They were personable, and patient. I didn't feel like I was being rushed off the phone with the bare minimum information. Not to mention they were one of the cheapest quotes in town, with the quickest turn over time. Your jewelry never leaves the store. Which is very reassuring because some other places I called, that was not the case depending on what was being done. So I took it in to WAJD the same day. When I walked it I was greeted with friendly smiles and attended to with courteous detail. The woman I was on the phone with remembered me and even came over to fill in the other gemologist with the details from the phone conversation, and wanted to look at my ring and see it for herself. It was such a great feeling to have everyone just as excited about my unique stone as I am. Even calling to follow up with my ring they were kind, quick, and efficient and will have my ring back to me in less than 2 weeks from the time I dropped it off...and this is during a busy time for them. All the same I am so far beyond pleased with their service and didn't know that it was possible to feel this comfortable leaving my jewelry with someone. I will absolutely be bringing back any of my jewelry service to them.
Willamette Artisans Jewelry Design is a US Jewelry Store based in Eugene, Oregon. Willamette Artisans Jewelry Design is located at 1510 Willamette St, Eugene, OR 97401, USA.
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