The next week I called to discuss the situation and ask what it takes to have the other PT's work and recommendation respected (bring in chart notes, doctor note, what?) and to get the treatment I had been referred for and asked for at each step. I was treated poorly so I just cancelled all my appointments and will have to find another therapist. The front desk people didn't bother to have me speak to the clinic manager. They asked me what I wanted to do and offered that I speak to the therapist. I realized she was pretty aggressive and just decided against it since obviously what I said while I was there didn't make any impact.
My previous PT, Cheryl, had gotten my shoulder back to very good mobility from an almost frozen condition and now she recommended ASTYM. The new PT, Emily, evaluated me, and then treated according to "protocol" which ended up being manipulation of my mid-spine which required my shoulder and neck being over my head and compressed in a hold during the manipulation. I was told that ASTYM "might be" used at some point. I was then shooed out of the appointment to make room for "the next client". I left in pain and with a flare-up that lasted 5 days.
This place is horrible. I came in with a specific recommendation from my PT to try ASTYM. I was scheduled as a new patient for 40minutes. I was told to show up 30 minutes early to do paperwork. I was told to fill out the online forms but that "the online forms probably wouldn't work and I'd have to redo them". Not interested in this blatant waste of my time, I printed my own new patient forms from the website and completed and faxed those and showed up 20minutes early (after asking if that was ok). I was then told these were old forms; I said they're on your website; and they said oh.
Emily Baughman is great at what she does. I've been through a lot of pt at a lot of places and this is top notch both in service and equipment.
Therapeutic Associates West Eugene Physical Therapy is a US Physiotherapist based in Eugene, Oregon. Therapeutic Associates West Eugene Physical Therapy is located at 4242 Commerce St, #A, Eugene, OR 97402, USA.
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