Great store with a lot to chose from. Never had a problem and the staff is always supper friendly.
I give it 2 stars because I usually find one thing Ill buy, but honestly I don't know if they even interview before they hire. It would be insulting to monkeys to compare IQ's. I bought a pair of shorts that were tagged the wrong size. When I went to exchange them for a pair in the right size, I had an employee say they would charge extra to have them shipped from Albany to Eugene, however that is not Rue21's policy (or the policy of any other store Iv ever been to). They also guessed without checking anything as to how much it would cost, pretty much saying it would cost more to ship than the item itself. When I called to check on the item supposedly shipped, 5 days later, I gave them the information they needed, and the employee still didn't know what I was talking about. She asked a fellow employee if it was an item they had already put out on the sales floor, and then got confused with my request again. All I wanted to know was if they had gotten the shorts yet. She had to call the Albany store and double check if they even sent it. She ended our interaction by saying that they sent it, but it wouldn't arrive til 5 days later (10 day shipping from Albany to Eugene).
Clearly they dont care about the customers getting what they're paying for as well as they're own store policy.
I just read about the rude clerk at your store. The clerk who told a young teenage girl to leave because of her weight. I am disgusted at the behavior of the Rue 21 clerk and wonder how she was hired with such an attitude. I also doubt that this was their first rude behavior towards the public. I would like to see the company apologize. I have 3 teenage granddaughters and they will not be shopping at Rue 21, nor will I.
Rue21 is a US Clothing Store based in Eugene, Oregon. Rue21 is located at 402 Valley River Center f001, Eugene, OR 97401, USA.
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