this place has changed in the last few years and most of the better and more knowledgable staff are either retired or have flown the coop
Sometimes that Amazon Prime shipment just can't get to you soon enough. Luckily, it's during those moments that you have an excellent resource in the True Value off of Willamette Street. A staple of old-town Eugene, you'd be hard pressed to find a more knowledgeable or friendly staff around. Seriously. The cheerful women and men working those countertops know their products and services like no other. They've guided me out of being stumped on many home improvement projects. Sure, the prices aren't the absolute lowest, but when you combine the excellent service and wide variety of tools & goods it more than justifies the extra buck or two.
they work hard to weasel out of their warranties on garden tools, hoses and probably other things, so be very careful
In any case Doug was awesome, he helped us above and beyond to get us the parts we needed for a lamp. If you want a faceless store go to Home Depot where they really are not knowledgeable most of the time
Jeez people - I can’t believe how uptight the reviews are on this hardware store.
I'm shocked by the number of positive review for this place. I have been shopping here for ten years and I could count on one hand the number of positive experiences I have had. The only reason they are still open is due to a lack of competition in the area. Sorry, but being local doesn't make up for rude tellers. My kids and I won't check out down stairs when the older female teller is working. She always seems so miserable, and scares my kids.
I encountered at least 6 employees on Sunday, knowledgeable and with smiles - hard working and good intentions
Two thumbs up for Eugene Hardware!
Bought a loper and returned it within a week as it seized up and quit working. While I was waiting for my refund an employee standing with the cashier took the tool and worked on it for a few minutes. He stated "someone really did a number tightening these screws." I said it must have been the factory and the employee said "I don't know that". I repeated it must have been the factory because I did not touch the screws. He had the audacity to repeat "I don't know that". I don't have to take this sort of abuse as there are other places to take my business.
Eugene True Value Hardware is a US Hardware Store based in Eugene, Oregon. Eugene True Value Hardware is located at 2825 Willamette St, Eugene, OR 97405, USA.
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