Two bad experience combine at this location, they earn their 1 star
Customer Service Representative was incredibly unhelpful and rude. I will be going a different location for now on.
Way better than the store off of Valley River Blvd, they're rarely busy here so they can take care of you so much better than the other locations with no wait time
Well called the store on gateway and it is disconnected so I call the Coburg store three times and no answer. Just wondering if you really sell phone service. And have a quick question about trading in a phone.
Spent two hours in the store trying to upgrade my mom's phone. There was only one person working and was a Sunday. The associate handling our process did not know how to do the upgrade. It took an hour to get the number ported over. The associate did not know how to do a trade in. After we finally got the new phone working the associate was unable to provide a bill or get it rung up properly. 2 hours. The associate apologized 50 times, but we spent two hours of vacation time and left without a phone. I will definitely update this after the issue is resolved. For now, this entire experience is unacceptable. Simply telling us our request couldn't be handled today would have saved us a lot of time and frustration. Now we have to go back to get the phone at some point which now has most of her information. Very disappointed.
At T is a US Electronics Store based in Eugene, Oregon. At T is located at 460 Coburg Rd Suite 306, Eugene, OR 97401, USA.
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