EDIT: They did contact and try to make things right. They apologized and told me that they will be changing the wording in their menus so that paying customers will know that "cleaning the car" does not mean "cleaning anything behind the front seats." I'd rather they just clean the whole darn thing -- that's *why* I'm paying for your service.
They also mentioned that there was a conversation with their techs to make sure they clean up any mess they leave behind. At a car cleaning company, I'd prefer the techs to know this before there's an online complaint.
Best shop in town.
Apparently when the services say "includes hand wash, hand dry, wheels, tires, windows, vacuum, and door jams" they only mean the front half of the car interior. Furthermore, when the techs cleaned the hatch door jams they left mud and dirt all over the backseat. When I pointed it out they told me that they don't clean the back of the car. I had to pay extra to get dirt they had put there cleaned out. And one last thing, I'd skip paying for the "hand dry" part; they left black fibers and fuzz all over the exterior.
I couldn't have been more happy with how my car turned out. From pick up to delivery the staff did a great job.
All in all, they apologized and tried to make things better, which I am grateful for the attempt. I still won't be returning. Here's an improved rating for improved customer service. Apparently you only get decent service if you complain.
First time I had my car detailed. Actually this service was a gift for my partner's car. I dropped the car off before work, took the bus (there is a stop conveniently across the street) and picked up the car on my way home. I went with the interior and exterior package. The staff did a wonderful job. They cleaned all the hard to reach areas including the seal around the trunk lid, shampooed the interior and waxed the outside. I would recommend their service!
I won't be returning or referring. I'm supremely disappointed at the service, the techs, and the job they tried to do.
Executive Auto Detailing is a US Point Of Interest based in Eugene, Oregon. Executive Auto Detailing is located at 615 River Rd, Eugene, OR 97404, USA.
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