When the roof was installed, the supervisor on the job informed us that there was some rot that needed to be fixed (understandable). He said that the cost would be "well under $1,000", but said that he would call us when the numbers were complete. He did not call. When we received a bill for over $1,200, we called and were told that he could not be held to that number and that most companies would just charge us the maximum for the work done. He also said that he couldn't call us because his mother had just died and he said this in a less than polite way. This was a major point of contention for us. When we call with issues on our bill, we want an understanding professional to discuss the matter in a calm manner. We don't want them to just tell us we're wrong for calling because he had a major tragedy. While I have all manner of sympathy for someone in this situation, it was uncalled for to bring this into the professional arena and in essence disclaim his responsibility because of it. Ideally, the company should have given him the day off and handled the matter on his behalf, saving us both undue grief. My wife and I both came away from this interaction with a very bad taste and it seems worthy of notice to potential customers. If this is not the lowest bid, I wouldn't choose this company on the basis of professionalism, even if the salesman is good.
Why am I giving only 3 stars? Firstly, the roof was installed nearly two months after it was scheduled. While we fully understand that weather is a major consideration for installing roofs, our expectation was that the company would take those things into consideration and make a realistic plan. After making the sale, Expert was unresponsive to our phone calls and evasive about making a new plan.
Overall, I'm pretty satisfied with my roof. I think they did a good job, it looks great, and I think I got a good price. We got several quotes, of course, and Expert was competitive.
Expert Roofing Services is a US Roofing Contractor based in Eugene, Oregon. Expert Roofing Services is located at Eugene, OR 97402, USA.
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