I always get excellent service here and the docs have done a great job with my dog. Nice clean office and it's in a convenient location. Filling her flea meds is super quick and simple.
Not happy. Had I known the costs, I would have waited on one, and been ready for the bill on the other.
We are moving to a vet with concepts that match our own; communication, honesty, that sort of thing.
Sadly, we entrusted the care of our beloved cats to the vets at Bush for years. We have now moved all of them and will never go back. One problem went unresolved for years, with numerous rounds of testing and relapses, until we had to move out-of-state temporarily. The out-of-state vet (and not a fancy one) solved it in one visit. Another problem was diagnosed correctly but grievously under-treated. We had no idea how serious it was, so we did exactly as they instructed, which was far too little. We called repeatedly to report that things were not improving, but they put us off until the time of the originally-scheduled follow-up visit. At that point it was too late. When we complained to the vet who saw us, she said it would be "too awkward" to tell the diagnosing vet that we were furious at the delay and neglect. Getting the records transferred to another vet was a further struggle, as Bush would not answer the calls from the other vet's office, and it took numerous direct calls myself finally to get them transferred. The intake exam with the new vet showed, not surprisingly at this point, that other problems had gone undiscovered. The Bush vets seem competent, but they are not proactive and they are not forthcoming with information. Protect your furry friends and take them somewhere else.
So there are a few reasons why I can't give BAH 5 stars.... 1) I paid $57 for a Rabies vaccine. With a technician, no exam. $27 for the Rabies vaccine and $30 for "Technician Appointment for Vaccine." Took a whole 10 minutes tops. I personally think that's rediculous but whatever. 2) I understand that an Animal Hospital can be very busy and unexpected things do come up, however, the times I have come in for an appointment I have waited AT LEAST 10 minutes after my appointment time to be seen or taken into the exam room. 3) The first time being in to the Animal Hospital I had an amazing experience and was so happy to have found an intelligent and friendly Dr. The Tech was awesome and all was good. I requested to be scheduled again with that particular doctor. I even asked them to make note of this on my account as we continued to schedule the next appt. My next appointment was scheduled with another doctor. He was great but I was kinda bummed my request wasn't listened to. Other than that, the lobby is clean, the front desk is friendly and always gives love to my pups. The staff are gentle, compassionate, professional, knowledgeable, and patient. The very best care and treatment for my dogs is my first priority and that's why I chose this practice. Price and all.
Sold us a "paw plan". When there last, vet told us 1 dog needed dental work. He explained that was not covered by the paw plan. Which I have no problem with. They then did other stuff, not mentioning that it was not covered. 4 days later I got an unexpected invoice.
Whilst my dog was out of sight, without asking or informing, they trimmed his claws. I thought that was kind. Until that too appeared on an invoice!!!
Went here for the first time staff and the Dr. We're super nice and accommodating. Thanks
Bush Animal Hospital is a US Veterinary Care based in Eugene, Oregon. Bush Animal Hospital is located at 2415 Oakmont Way, Eugene, OR 97401, USA.
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