Instead it lasted over half an hour. Steen followed them through the streets of Eugene while I received a call from them stating they were lost.
We were also surprised to find the records of three other Edgewood clients (other peoples' pets) among the papers.
Dr. Kimball is now being investigated by the Oregon Veterinary Examining Board for his actions regarding our dog Aífe.
Instead of facing us and apologizing to our faces, Dr. Kimball hid in the back of his clinic.
We were shocked to learn from the medical files of both Edgewood and EVH that Dr. Kimball told the emergency vet that Aife's surgery was "uneventful."
We have received sympathy cards from former Edgewood staff and Dr. Sandy Smalley, but heard nothing from Kimball or the current Edgewood staff.
When Dr. Kimball made an x-ray at about 5pm, he told Steen Aífe had blood and air in her chest and he had no idea why and said he wanted to transport her immediately to the Emergency Veterinary Hospital.
We took our 2 1/2 year old, healthy dog, Aife, to Edgewood to be spayed by Dr. Jason Kimball on Tuesday May 23rd, 2017. Just before surgery, Dr. Kimball suggested an optional surgery, a gastropexy. He let us know it was a simple, easy surgery.
We brought home the copies of bothour other dogs' files. One dog's file was in chronological order, but Aife's was in complete disarray with the report of the surgery that caused her death buried in the middle.
EVH discovered a deep incision in Aife's body wall and into her chest cavity and a large amount of blood surrounding her lungs. The cause of death was "exsanguination" - in other words, our 2 1/2 year old healthy vibrant dog bled to death.
At EVH, the vets gave Aife a transfusion and prepped her for surgery to find out what was bleeding. She never made it to the surgical table. She went into cardiac arrest and died with a large amount of blood in her chest.
At 4:00pm on Thursday, Dr. Kimball began his sympathy call by saying he had waited so long because he was depressed for two days. He continued talking about his own suffering and also blamed the woman (his vet tech.) who had been driving the transport vehicle for getting lost.
We have a senior schnauzer and a retriever puppy. They have been great with both. Really nice vets!
Steen agreed to follow the transport vehicle to EVH. The drive from Edgewood to EVH usually takes about 15 minutes.
After surgery, Dr. Kimball told us that during the procedure he accidentally cut a "tiny hole" in her diaphragm -- then said it was 2 inches -- which he claimed he stitched up.
What was most difficult about this is we were deprived of being able to hold Aífe and let her go peacefully and with dignity because of the delays and mismanagement of her transport.
Dr. Kimball waited more than 40 hours to contact us following her death despite getting updated calls from EVH throughout their struggle to keep Aife alive. She died at 9:30pm on Tuesday.
We recently took out cat in for a problem. The staff were extremely friendly. They went above and beyond to make sure our cat was comfortable and our questions were answered.
No other staff person spoke to Steen and she never saw Dr. Kimball, though he knew she was in the lobby.
Following the phone call we went to Edgewood to get copies of our pets' records so we can begin our search for a new vet.
We have been clients at Edgewood Animal Clinic since since Dr. Sandy Smalley founded it in 1994, and about a dozen of our pets have been treated there in those 23 years. So we know what good veterinary care looks like.
Dr. Kimball is absolutely wonderful, truly caring and extremely knowledgeable. great "bedside manner". this is not a practice that will gouge you with unnecessary charges. my standard poodle, Garcia, kisses him when he comes in for his checkup.
Steen was told Dr. Kimball was finishing up his report on Aife and it would take about 20 minutes. While she waited for an hour in the lobby, Sue Leduc, the other vet (who is wonderful), at the clinic expressed her condolences for our loss.
When I finally got to express my feelings, I told him we were upset that he minimized the hole he made in Aife's diaphragm and the gravity of her condition.
My partner Steen sat with Aífe for 3 hours and was reassured that she was going to be "fine," though Steen was told Aífe had been given morphine - she remained unconscious for the entire 3 hours.
Edgewood Animal Clinic is a US Veterinary Care based in Eugene, Oregon. Edgewood Animal Clinic is located at 4010 Donald St, Eugene, OR 97405, USA.
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