After seeing all of the other horrible reviews, it doesn't surprise me even a little that this is the way they treat customers.
Midgleys was one of few who really came through for my family and I on our recent project. Mike was there throughout with research and info on our insert even though it was purchased in 1997, and we were not the original owners. I can't say enough nice things about these guys. My husband's exact words were "Midgleys for life"!
We were looking to replace our zero clearance fireplace (Majestic) with a more efficient wood stove. I cannot tell you how so very pleased we were to find out that Midgleys carries a wood stove insert (Lopi Revere) made for a zero clearance fireplace. It made installation a breeze and is simply wonderful. I highly recommend Midgleys.
I will never do business with this shop again. They are rude and unfriendly, refuse to answer simple customer service questions and instead insist that "nothing is free" and will only help with an invoice in hand. All I wanted was to know which of the 2 gaskets they were selling me was the correct one and how tight to tighten the screws on the replacement glass. Pathetic.
I recently went to midgley's looking for Blaze King stoves. The quote I got for a princess parlor model was the highest of any dealer around by a couple hundred dollars.
We scheduled cleanings for both a pellet stove and a wood insert. Larry found issues with the pellet stove, and with the chimney top. He verified with management and fixed those issues in the same visit. Larry is a good communicator and a conscientious employee, who provided excellent product and customer service. Midgley's is to be commended for its integrity and professionalism.
I called the dealer in Portland who gave me a great price. Not wanting to do the drive to Portland, I called another dealer in Newport. That dealer had no problem matching the price from Portland.
Thinking that maybe midgley's would still want the business, and I could save myself a drive, I called them to see if they would price match as well. Rita who's in charge of that decision told me I would have to get the price in writing from another dealer. I told her that I could let her listen to one of my voicemails if that would be good enough and that was about the time she started interrupting me constantly. I also told her that the Newport dealer had matched the price over the phone without any written documentation. After her interrupting me some more, and the two of us getting into a volume War to see who could outdo the other, she told me she would have to have a price quote in writing and then she would see what she could do. I said, so are you actually going to match the price if I get it in writing? She said, I can't tell you that for sure but if you get in a writing I'll see what I can do. Obviously she had no intention of matching the price, and she was extremely rude while doing it. I definitely won't be giving midgley's any of my business.
Midgleys Stove Fireplace Center is a US Home Goods Store based in Eugene, Oregon. Midgleys Stove Fireplace Center is located at 1678 W 7th Ave, Eugene, OR 97402, USA.
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