When I first moved here, my dog received good quality of care. I don't know what's happened, but it's gone to hell. The vet barely glances over the animal, but of course puts in their notes that they checked everything. And then if you call them out on their mistake, they don't accept responsibility. That's the worst. Any person or company can make a mistake, but how that mistake is handled is extremely important and a major fact of acceptable customer service. West Eugene Animal Hospital is United Airlines, and your pets are bumped passengers.
Absolutely top notch care for my animals. I never feel rushed and they always take the time to answer any questions I have.
Everyone here is awesome! They really make you feel like family and actually remeber your pets. My favorite tech is Felicia, she was great and all my dogs loved her too.
I wouldn't take my pets anywhere else! The staff treats my pets like family. They are compassionate, knowledgeable and answer all my questions and concerns. My little Bella had horrible teeth problems and had to have several teeth removed. They did a wonderful job! I am so happy I found West Eugene Animal Hospital!
Dr. Norton is very rude, and to be honest, condescending. The moment she walked in to the room there was just a bad energy about her. I don't know if she was stressed or what, but for the amount people are paying to get their animals seen I expect professionalism. The only saving grace about the entire vet visit was probably the kindness shown by the vet tech. Young lady, clearly you are in the right kind of work and perhaps you can give your Superior a few pointers! ;) The vet also tried to push us to purchase oral flea medication several times after we'd already made it clear our dog has problems stomaching the Nextguard brand they sell. When the vet tech came back in with an itemized list of medications for our dog I AGAIN had to tell them we were NOT interested in purchasing the flea meds. Really annoying when your dog's doctor doesn't listen to a word you say. Also, the front staff too are unprofessional making personal phone calls on the clock. Definitely will be looking elsewhere for a new vet.
West Eugene Animal Hospital is a US Veterinary Care based in Eugene, Oregon. West Eugene Animal Hospital is located at 1175 City View St, Eugene, OR 97402, USA.
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