They don't have to contact me or USAA to deviate from the estimate (not true; this is actually fraud)
He essentially did not honor his lifetime warranty on the work and became disgruntled when I got up to walk out. It's amazing that this place can't provide customer service even after acknowledging that the peeling paint on the bumper is their fault. And, the scratched headlight. And the poorly re-installed trim on the driver's door. I don't care about the other scratches and was clear in my explanation that they were pre-existing and I was not asking for those to be fixed, they marred the passenger side with marks that can be buffed. It's not scratched paint, it's just marks they made while it was at their shop. But that's not even a big deal....it's the bumper paint, scratched headlight and shoddy installed trim. The owner is offended at the above review and can't get past it now to make it better. These reviews have an edit button and I could have changed the review for the better if they had cleaned up their mess.
They wanted to get the car done on time
Very Professional. Clean facility & customer service area up front second to none !!!
Insurance company won't let them buy OEM parts (not true, I contacted my insurance company about this and they state they will)
I would never recommend this place. They have poor work standards, no quality assurance and overall, my car is in weaker condition than when I brought it in: loose door handle, loose trim and top and bottom of door, loose bumper, peeling paint. And they left my hood ajar so that when I picked it up at end of day and hot the freeway, my hood was bouncing around like a safety hazard.
My insurance company wanted be to go back to Auto Craft in order to allow them to honor their lifetime warranty on the body work. After calling them to confirm a drop off time, I entered the shop this morning when the owner told me we needed to have a meeting before proceeding. He sat me down in his office with a copy of the above review and was clearly offended. He claimed I was a once a year complaining customer who wanted him to get out scratches that were existing prior to dropping off the car. And that he had "never been accused of fraud", that he wasn't sure about wanting to do business with me.
Auto Craft received an estimate via my insurance company with orders to replace the fender, etc. After the repair and noticing some problems they informed they decided to repair the fender because:
They are very honest and do an amazing job. Great staff and great environment
AutoCraft should be your go to when you need any body work done. They’re fast, friendly and efficient. I’ve had a chance to get to know a few of them, and from top to bottom they are great people. We’ve had personal vehicles and professional vehicles done by AutoCraft. They always exceed our expectations.
Do not use AutoCraft!
Update: My insurance company revised the estimate and made Auto Craft pay them back some money since they didn't follow the estimate. Buyer Beware! No doubt they can pull this same trick on a person paying out of pocket who doesn't have an advocate or a contract with them like the insurance company does.
Not reporting a change in the estimate to an insurance company or calling the customer, notifying them that the work has changed on an automobile is fraud. Fixing the walk-a-round report to reflect a mistruth (poor bumper fit) is fraudulent behavior.
They were short handed
They made a lot of excuses about why the pictured problems existed. They pulled out a walk around and claimed the bumper was a poor fit when I brought it to them. I never completed a walk around with them when I dropped the car off. One of the images posted clearly shows the bumper was a tight fit before the repair. I believe they are committing fraud by repairing rather than replacing and producing a faulty walk around report.
I wish I could give them no stars. They did a repair on my truck without having the right equipment. The didn't put a clip in for my hood prop which caused it to jam into my fan, and they still do not want to take responsibility. Place is ran horribly, no integrity for their work. Must be new mangement and or staff. As you can see by the other reviews.
AM parts don't fit the car
Chris said that the amount would have been the same with the repair but clearly that's not true since the insurance company ordered a payback.
The ordered part was damaged on arrival.
It was quicker to do the repair than replace
They did acknowledge the bumper peeling paint is due to their removal of it. (See pictures) And, that all of my claims could and would be fixed by them if I brought my car back next Monday. Not doing that though.
Auto Craft Inc is a US Car Repair based in Eugene, Oregon. Auto Craft Inc is located at 2700 W 11th Ave, Eugene, OR 97402, USA.
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