They do service people. And that is why they are my mechanics. They are good people.
Great service and support. I have a somewhat rare vehicle that is not widely found in the US, and Small World helped me to find parts necessary to service. Additionally I appreciate the inspection they perform when carrying out work to let me know of other potential areas to address.
I've always received great customer service, with mechanics and technicians that are qualified to get the job done right. This locally owned business gives honest feedback, and has done whatever work I needed in a timely manner. I trust that the team at Small World will keep my car in good hands.
Last evening, as I was heading home during rush hour and just as it was becoming dark, my panel lights went on display--first the abs, then the brake, the gas gauge, and the check engine light. My windshield wipers were at a crawl, and my gas gauge showed I had more gas than I knew I had.
My initial experience with Small World Auto was the result of a radio advertisement where Marty, the manager expressed, "We don't service cars. We service people who own cars." That was many years ago, and they have been my only mechanics since then.
I would prefer to not have problems with my truck, but things like that happen with the best of vehicles and I must say that my experience at Small World Auto made the ordeal much more tolerable than it might have otherwise been. The people there are great, the shop is amazingly clean and obviously efficient, and the prices they charge seemed very fair. Marty (a very personable owner) explained everything very patiently and clearly and was attentive throughout the time I was there. When it became clear that my truck would need to spend the night there (for parts ordered), Marty gave me a ride home. All work was done the following day and my truck is working well once again. Overall a very pleasant outcome for an unexpected situation.
I quickly turned into a gas station. I was 1/2 mile from the shop, so my thought was to add some fuel, which I knew I needed, then head for Small World. The fuel was added and paid for, and the truck wouldn't start. My next plan was to call a tow truck and be towed to the shop. It was right before closing so I thought I could then get a cab home. The tow company said it would be a 2-hour wait.
I have Small World Auto in my contact list so called with the question, "What should I do?" It was 4:57, and I knew they closed at 5. Marty and Dave, the mechanic came to my rescue. The truck started for Marty, and Dave got in to drive it back to the shop. The alternator was going, going, gone, and he had no lights as he headed back, using a flashlight out the open window to see where he was going.
"It will take me 35 minutes to fix it, " Dave said, and that he did. I was headed home at 5:45.
always able to get an appointment in a timely manner and always happy with their service. I was referred to this service center through a friend and I've been very pleased with their maintenance on my car.
Small World Auto Center Inc is a US Car Repair based in Eugene, Oregon. Small World Auto Center Inc is located at 2090 W 11th Ave, Eugene, OR 97402, USA.
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