My husband and I were extremely dissatissfied with a trip we recently purchased through AAA. We started 8 months ago paid for 2 tickets from Portland to Atlanta to see our grand baby born.We also booked 2 motels 1night in Portland and 5 days in Georgia, a car also. This was my husband's very first time flying and he was so excited as I was- to be able to get off work, and to be able to go. I went in office 3 times to pay on this trip and get all arrangements to include seating on flight in window and middle (which I hate but agreed to middle seat for him to have the window and awesome first experience). We payed with debit card for flights and both motels and we're told all was payed for ,except rental car,and we're assured our seating on our flights. First and second motels said my card was not charged and they had to charge even though AAA told us all was payed for except car. The next horrendous part of this trip was a packed 737 and we were booked in seats 15A and 15B- the row with absolutely no room - smallest, and out of the whole plane our side of row 15 was the only one with NO WINDOW!!! Needless to say AAA has struck out 3 times with us already- I have flown a lot and never been more miserable as my husband was ,not to mention very dissapointed and never wants to book any trip with them again- who knows how the rest of trip will be but the money issue with the motels and seating issue on plane when they were mentioned and asked about more than once, and we were assured all was paid for except car and my husband had a window seat is the deciding factor for us to never book a trip again with AAA. To us it is clear we shouldn't have trusted what we were told and that AAA travel did not do the job!
Great customer service
Typical AAA outlet service office.
Thanks for super fast service in a well stocked, professional travel center. Mama always said to maintain my AAA card. Love you guys...and gals!
Just back from an Alaska cruise booked through agent Alice Burbo, and everything was handled excellently. The entire process proceeded smoothly, including our special need -- getting an adjoining handicapped stateroom for Mom (we were celebrating her 90th birthday). Alice recommended Holland America Cruise Line, and we found the staff of the Amsterdam to be wonderful. Also, although I'm subject to seasickness, I never needed medication -- the Amsterdam's stabilizers are superb! (Which was great, because the food was gourmet/yummy.) Very pleased with the entire experience.
Aaa Eugene Service Center is a US Insurance Agency based in Eugene, Oregon. Aaa Eugene Service Center is located at 983 Willagillespie Rd, Eugene, OR 97401, USA.
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