In addition to the happy atmosphere and expertise, Paul's always gives me a great deal. I come away much happier with my bike and convinced that I got the most bang for my buck.
Bought my Scott bike about 6 months ago and absolutely zero complaints. They took the time to make sure I bought the bike that fit my needs They have great recommendations on weather proofing your commute, again, tailored to what you are actually doing.
My bicycle has required a lot of parts, and every time I have gone in they have been extremely helpful in getting the correct parts for my setup. They are really good at laying out the options, and letting the customer make the decision. If you are not sure, they are extremely knowledgeable and are willing to take the time to explain the options. I would highly recommend this shop, even if you have to go out of your way to get there.
Smaller than the downtown shop, but I love this place! Recommended by my supervisor and turns out he was right. Al is the most responsible and enthusiastic bike expert I have ever met. He has great knowledge on wide ranges of bikes. He was very helpful at helping me select the best fit bike and help me tune it up. Thumbs up!
Thanks, Paul's on Alder!
Bought a seat post lock here for my daughter but was told that this particular product may not fit all bikes (i didn't have her bike with me). Sure enough, the product did not fit correctly. I brought the part back in with the bike and a guy named Al checked it out. He was able to remedy the situation with a simple round washer to fit my original seat post clamp. He even adjusted the seat level for my daughter and sent us happily on our way! Great customer service! This was our first visit here and we will continue to patronize this shop.
Any time people ask for bike shop recommendations, Paul's on Alder is where I tell them to go. If I ever upgrade my ride, it will definitely be through them.
Paul's on Alder has been my go-to bike shop for the past nine years - basically the whole time I have had a bike in Eugene. Every time I go there my choice is confirmed: the staff are always knowledgable, informative and friendly. This has not been my experience at other shops where mechanics can often be aloof and snobby. The mechanics at Paul's take time to educate me about my bike in an accessible, genuine way.
I've only gotten a couple flats in all that time and 40 miles a week commuting, and each time they fixed my flat before I was done shopping for needed/wanted items. This working woman does not have time for flats, I'll be off on my commute tomorrow at 5:30 am stress-free with time to relax at home (which is critical when you work at 6 am), thank you!
Paul S Bicycle Way Of Life is a US Bicycle Store based in Eugene, Oregon. Paul S Bicycle Way Of Life is located at 2480 Alder St, Eugene, OR 97405, USA.
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