The worst customer service ever!!! The plumber installed a water heater and then left with a leak. When I called to get them to come out and repair the work they wanted me to pay another service call fee!!! Absolutely horrible service and they will not warranty the work
They installed our master bathtub handle incorrectly and used a faulty cartridge. I went to use my bathtub (for the first time since they touched it) 7 weeks later and noticed that the handle was installed upside down and would suck back in when I turned the water on. I called the next day and Doug, the owner refused to fix the problem because it was "past 30 days." He said he could turn the handle around but it wouldn't fix the problem - it needed a new cartridge. When I asked him if the average lifetime of a cartridge is 40ish days he said sarcastically, "I am not the manufacturer, ma'am." The owner was condescending and obviously not willing to stand by a faulty cartridge and handle that was installed incorrectly just over a month ago. Thanks, a pregnant Mom with three kids!
Someone driving this company's van accosted my husband and I while stopped at a stop sign, he was yelling vulgar things at us and threatening to fight us. All because we turned into his lane and he sped up and tried to hit our car. Completely unprofessional and frankly, we should have called the cops.
Called in to get an estimate on a commercial sink install. I have 8 separate spaces that all need large sinks. Operator tells me they don't do estimates on things like this. Called 3 other local companies that were happy to help.
After visiting several hardware stores for a simple $3 adapter, I found this place and they had exactly what I needed. Great staff
The Plumbing Works is a US Plumber based in Eugene, Oregon. The Plumbing Works is located at 1704 W 6th Ave, Eugene, OR 97402, USA.
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